Metwide Communications
Unlock Collective Intelligence with Cloud Knowledge Base Software Australia

Unlock Collective Intelligence with Cloud Knowledge Base Software Australia

Share, Access, Grow: Empower Teams with Cloud Knowledge.

1300 300 210
Licensed & Certified
Same Day Free Quote

What is Cloud Knowledge Base?

A Cloud Knowledge Base is a centralized platform that organizes and shares a company's knowledge base, improving knowledge management across teams and departments. It captures intellectual capital, including implicit knowledge and promotes a knowledge-sharing culture essential to innovation and a strong organizational culture. There are various types of knowledge bases, such as internal knowledge bases for employees and external knowledge bases for customers. These tools allow businesses to manage, organize and utilize knowledge bases through features like content categorization, version control and advanced search. Cloud systems also enable customer self service, helping users find solutions independently, reducing support workload and enhancing customer satisfaction.

Cloud knowledge base platform interface showing organized documentation

Why Choose Cloud Knowledge Base Software?

Cloud-based knowledge base software is a cost effective solution that lowers operational expenses while offering easy access to critical insights. It supports business units with role-based access to knowledge and fits the needs of small businesses by balancing affordability and simplicity. For organizations with strict security or compliance needs, on premise deployment provides greater control over data. Features like version control ensure content accuracy, while analytics tools deliver real-time metrics to support informed decisions. Whether for a development team, support staff or leadership, cloud-based knowledge management software improves collaboration, efficiency and decision-making.

Team collaboration and training using cloud knowledge base software

What You Get with Metwide Cloud Knowledge Base

Metwide Cloud Knowledge Base is an out of the box knowledge base tool designed to streamline information management for organizations. By streamlining information sharing, the platform helps boost employee productivity and empowers teams to work more efficiently. Companies benefit from free knowledge base software by gaining cost-effective, accessible tools that improve knowledge management, customer service, and analytics. Its key features include easy content creation, advanced search, seamless integration and collaboration tools, as well as the ability to easily create and organize knowledge base articles for efficient information management, making it ready to deploy with minimal setup. The knowledge base can also be integrated with a company's website to provide a unified digital experience through branded portals and self-service website widgets.


The platform acts as a central repository for organizational information, allowing both employees and customers to easily access, manage and share knowledge. Providing customers with easy access to information enhances their experience and satisfaction. Teams can work smarter by reducing time spent searching for information, which directly improves employee productivity. The platform also enhances team collaboration by enabling better information sharing across departments, supporting faster project progress and improved cooperation.

Centralized information repository and documentation system

Centralised Information

A central repository for company information and existing documentation in different forms, giving employees and customers fast, consistent access to collective knowledge anytime they need it.

Team collaboration tools and knowledge sharing features

Enhanced Collaboration

Share company information across teams with ease. Stay on the same page using templates and standardised layouts - a key part of efficient, organisation-wide collaboration.

Customer support tools and self-service features

Improved Customer Support

Empower customer support agents, service teams and customer facing teams with fast access to the right answer, supporting self service customers across multiple channels with consistent answers.

Training resources and employee onboarding materials

Efficient Training Resource

Help new employees and the average employee learn faster with detailed guides, process guidance and additional resources that simplify complex processes and reduce training time.

How Your Business Benefits from Metwide Cloud Knowledge Base

Streamlined Access

Centralise and streamline access to critical information, helping employees find answers quickly and improving operational efficiency across your organisation.

Knowledge Retention

Capture and retain organisational knowledge through internal knowledge bases, preventing loss of expertise and supporting a culture of continuous learning and growth.

Support Excellence

Elevate customer and internal support with documentation primarily intended for internal use, delivering accessible solutions that enhance satisfaction and team performance.

Ready to get started?

Or call us1300 300 210

FAQs About Our Cloud Knowledge Base Software

What is cloud knowledge base software?
How does a cloud knowledge base benefit my business?
What types of documentation can be stored in a cloud knowledge base?
Can cloud knowledge base software improve customer experience?
Is cloud knowledge base software suitable for all company sizes?
How do I choose the best internal knowledge base software for my business?
How often should I update my cloud knowledge base?
Can cloud knowledge base software integrate with other tools?

Contact us to discuss Cloud Knowledge Base for your business

To discuss Cloud Knowledge Base or to find a solution that's right for you, schedule a Free Consultation.

Or call us directly at 1300 300 210