Background

Peace of Mind Round-the-Clock with Our Back To Base Monitoring 24/7

Relax, We're Watching: 24/7 Professional Monitoring for Peace of Mind

Integrating Innovations, Empowering Business

What is Back to Base Alarm Monitoring?

Back to base alarm monitoring is a professional security service that involves monitoring commercial, retail, or home alarm systems 24/7 from a central location. This service provides an added layer of security and protection for homes and businesses by ensuring that alarm systems are constantly monitored and responded to in case of an emergency.
With back to base alarm monitoring, homeowners and business owners can have peace of mind knowing that their property is being protected by a team of security professionals. Our alarm monitoring service offers comprehensive solutions for both residential and commercial properties, integrating with newer alarm systems and offering the convenience of remote control via smartphone applications.

How Does Back to Base Monitoring Work?

Back to base monitoring works by connecting an alarm system to a monitoring centre, which is staffed by professionally trained security professionals. When an alarm is triggered, the monitoring centre is alerted and can respond according to the protocols in place. The centre can contact specialist security patrols, the police, or the property owner in response to an alarm trigger.
Our Back To Base Monitoring service ensures immediate communication and response to any incident at your home or workplace. The importance of safety is paramount, as our service provides around-the-clock protection for homes and businesses. From theft and intrusion to fire and medical emergencies, our Control Room is on alert 24/7, ready to act on established Emergency Action Plans tailored to each client's specific needs and requirements.
How it works:
  1. Incident Detection: Control Room Staff can precisely identify the location and nature of incidents.
  2. Emergency Action Plans: Customised plans range from verification calls to deploying patrol cars or contacting emergency services, designed around the specific scenarios of each client.

Contact us to discuss Back to Base Monitoring for your business

To discuss Back to Base Monitoring or to find a solution that's right for you, schedule a Free Consultation.

Call 1300 300 210

Contact Us Now

Send us your details and we'll get back to you to schedule a time to talk.

Why Choose Metwide?

24/7 Response

24/7 Response

Leverage our years of monitoring experience and technology for superior alarm response and tracking in any situation. Our alarm systems utilize the latest technology, including compatibility with the NBN network and remote access through mobile applications.

CCTV Monitoring Services

CCTV Monitoring Services

Custom CCTV solutions for all types of properties, enhanced by real-time control centre insights for proactive security management.

Preventative Services

Preventative Services

Comprehensive maintenance programs to ensure your security system operates flawlessly, including regular cleaning, testing, and quality assurance.

What can be monitored:

Intruder & Burglar Alarms

CCTV Security Cameras

Panic Alarms, Duress, Medical & Emergency

Fire & Smoke Alarms

Compatibility with Existing Alarm Systems

In most cases, back to base monitoring services can work with existing alarm systems. Many security companies offer a free connection service to integrate the existing alarm system with the back to base monitoring service. Additionally, some companies provide a free basic assessment of the existing alarm system to make recommendations for any necessary improvements.
This ensures that the existing alarm system is compatible with the back to base monitoring service and provides a comprehensive security solution.

NBN Compatible Alarm Systems

With the rollout of the NBN network, it's essential to ensure that alarm systems are compatible with the new network. Many security companies offer NBN compatible alarm systems that can work seamlessly with the back to base monitoring service. These systems use a secure independent system with a fallback system that does not rely on phone lines, ensuring that the alarm monitoring is not affected by a single point of failure.

Alarm System Monitoring Plans

Alarm system monitoring plans vary depending on the security company and the specific needs of the property. Some common plans include:

Standard Alarm Monitoring

This plan includes basic alarm monitoring services, such as 24/7 monitoring and response to alarm triggers.

Popular

Premium Alarm Monitoring

This plan includes advanced features, such as video verification and priority response.

Advanced Alarm Monitoring

This plan includes comprehensive features, such as real-time monitoring and customized response plans.

It's essential to choose a plan that meets the specific security needs of the property and provides peace of mind for homeowners and business owners.

FAQ about our Back To Base Monitoring 24/7

What is a 24/7 back to base alarm system?

A 24/7 back to base alarm system is an alarm system that is monitored and managed by a central monitoring station on a 24/7 basis. The monitoring station receives signals from the alarm system when an alarm is activated, and can take appropriate action, such as contacting emergency services or the property owner.

How does a 24/7 back to base alarm system work?

A 24/7 back to base alarm system includes a control panel, sensors, and a connection to a central monitoring station. The control panel manages the system and receives signals from the sensors. When a sensor is triggered, such as a door or window being opened or motion being detected, the control panel sends a signal to the central monitoring station. The monitoring station then takes appropriate action, such as contacting emergency services or the property owner.

What are the benefits of a 24/7 back to base alarm system?
  • Increased security and surveillance
  • Ability to detect and alert emergency services of intrusions or other emergencies
  • Ability to deter criminal activity
  • Ability to notify authorities or emergency services in the event of an alarm activation
What types of emergency services can be notified by the monitoring station in case of an alarm activation?

Depending on the location and specific system, the central monitoring station can notify emergency services such as police, fire department, ambulance, or private security company.

Can a 24/7 back to base alarm system be integrated with other security systems?

Yes, a 24/7 back to base alarm system can often be integrated with other security systems such as CCTV and access control to provide a comprehensive security solution.

How much does a 24/7 back to base alarm system cost?

The cost of a 24/7 back to base alarm system can vary depending on the type of system, the number of sensors, and the level of features and functionality required. It's best to consult with a professional to determine the specific cost for your facility.

How do I choose the right 24/7 back to base alarm system for my facility?

Factors to consider when choosing a 24/7 back to base alarm system include the size and layout of the facility, the level of security required, and the specific monitoring and alert needs. It's best to consult with a professional to determine the best 24/7 back to base alarm system for your facility.

What is the response time of the monitoring station in case of an alarm activation?

The response time of the monitoring station in case of an alarm activation can vary depending on the specific system and location, but generally, the monitoring station will respond within minutes of an alarm activation. They will first verify the alarm, and if it is a confirmed emergency, they will contact the appropriate authorities for dispatch. The exact response time can depend on factors such as the type of alarm system, the level of monitoring service, and the protocols in place for handling alarm activations.


What our clients are saying about us?

Discover the Impact: Genuine Feedback from Our Satisfied Clients

logo

NSW Master Security License: 000107431

QLD Master Security License: 4606777

ISO Certification

Contact

Unit 1 40 George St,
Granville NSW 2142
36 Eagleview Pl,
Eagle Farm QLD 4009
Unit 5, 7 Hinde Street,
Ashmore QLD 4214
sales@metwide.com.au
1300 300 210 or +61 2 8002 0951
1300 309 035 or +61 2 9760 0069
Copyright © 2025 Metwide Communications Pty Ltd. All rights reserved.