Improve collaboration with a native contact centre solution - connect phone, email, chat, and socials with one all-encompassing powerful client.
Your business is efficient and collaborates seamlessly with Microsoft Teams - with Contact Center for Teams features, you can utilise the power of various other business systems integrated with one package - enhancing functionality, customer engagements and produce amazing reporting tools.
ContactCentre4Teams enhances Microsoft Teams and integrates features that attach additional functionality.
CC4Teams benefits:
Call transfer & recording
Easy to use in your home or office
Skill based routing
Wallboards
CRM, ERP & ticketing systems integration
Graphical IVR (call flow)
Speech Recognition
Real-time & historical reporting
Integrating the CC4Teams solution improves First Call Resolution rates, links together customer service agents scattered across multiple locations and provides businesses with a powerful, tailored solution to support both on-premise and remote contact centre operations.
A seamless customer experience delivered at lower service costs.