Help Centre & Support
Guides, troubleshooting, and direct access to our Australian-based engineering team.
Product Support
Troubleshooting guides and setup instructions
Broadband & NBN
Modem setup, connection dropouts, speed issues, and account queries.
Learn moreCCTV & Video Surveillance
Retrieving footage, mobile app access, camera offline, and NVR issues.
Learn moreVoIP & Phone Systems
Handset configuration, call routing, voicemail, and Teams Voice.
Learn moreAccess Control & Intercoms
Fob programming, door scheduling, user management, and intercom faults.
Learn moreAlarms & Monitoring
Alarm codes, sensor faults, back-to-base monitoring, and false alarms.
Learn moreManaged IT & Cloud
Email configuration, server access, backup issues, and cloud storage.
Learn moreAccounts & Billing
Invoices, payment methods, plan changes, and portal access.
Learn moreCommon Questions
How do I reset my modem or router?
How do I view my CCTV footage on my mobile phone?
What is the after-hours emergency support number?
How do I add a new user to my access control system?
Why is my alarm system showing a fault?
Still need assistance?
Our Australian-based engineering team is ready to help. No scripts, just solutions.
Or call us directly at 1300 300 210